1.What is the processing time for return orders?
The return order service time of Glovesg.com is Monday-Friday/8:00 AM-5:00 PM (EST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Matthew Kiene by email [email protected], thank you.
2.How to apply for a return?
Within 14 natural days of the return validity period, if you need to return the gloves and meet the return conditions, you can apply for the return in one of the following two ways:
(1) Contact our customer service staff Matthew Kiene by email [email protected] to apply for a return.
(2) Find the order you need to return on your account order details, submit your return request, and we will review it for you as soon as possible.
3.What are the return requirements?
The gloves must be returned in a brand new condition.
The returned gloves should be in its original packaging.
The returned gloves should not have been artificially damaged.
The returned gloves should not be damaged.
The returned gloves should not be worn out.
The returned gloves should not be deformed.
The returned gloves should be free of stains.
The returned gloves should not affect our secondary sales.
4.What is the return process?
(1) The return validity period for the gloves is within 14 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the gloves, please send it to be returned to 429 S Gretna Green Way, Los Angeles, California, recipient is Matthew Kiene.
(4) Please send the order number and courier information to email [email protected] after you sending gloves.
(5) Once the returned gloves has arrived at Glovesg.com’s warehouse and has been successfully inspected, the refund process will be started.
5.Who is responsible for the shipping cost of returns?
If it is the customer’s personal reason: dislike color/workmanship/style of gloves, the return freight will be for the buyer’s account.
If the gloves we sent is defective/damaged/lost/wrong, the return freight will be for Glovesg.com.
We do not charge a re-listing fee.
6.How to obtain a refund?
After we receive your returned gloves, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
7.Need help?
You can contact our customer service staff Matthew Kiene by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.